How do I book Summit Hotels and Resorts?
To book Summit Hotels and Resorts you can visit our website www.summithotels.in and directly call us at 8388877888. Online booking is also available.
When is my reservation confirmed?
Once the payment has been made, your reservation stands confirmed.
For how many people I can make a reservation? Are booking for groups possible online?
Reservation depends upon which online portal you are booking from. Most of the portals allow 10 adults (or 5 Couples) with 2 children each couple.

Group bookings are not possible online however, it is possible if you call us directly on 08388877888 and we will assist on the same.

The cost in online portal is very less as compared to the rates provided, can’t you provide the rates lesser than the online rates?
We quote rates as good as online with a benefit of personalised services. Online also runs their own promotion.
Can you make an itinerary for Darjeeling, Gangtok and Pelling?
Yes, we can make an itinerary for all the mentioned destinations and you can also add two more destinations i.e. Kalimpong and Namchi as per your travel plans. We have the best Holiday experts working with us who will design a perfect itinerary for you, please contact 8388877888.
What is your cancellation policy?
  • 25% of the total amount would be applicable as cancellation charges if the booking is cancelled anytime before 15 days to check in, which means 25% of the total amount would be non-refundable
  • 50% cancellation charges if the booking is cancelled 15 days prior to booking date
  • Full retention if the booking is cancelled within 7 days of check in date
  • What forms of payment can be used?
    If you are booking online, be it any Online Portal or our own website (www.summithotels.in)any Debit/Credit card is accepted except American Express. If you are booking directly from us then you may deposit cash/cheque/NEFT to the bank details which would be provided to you. Apart from all this, we also provide ‘Direct Pay’ link for online payment or you may also share your credit card details with us and you will be charged only with your authorization.
    Which credit cards are accepted?
    All except American Express.
    Which online payment do you offer?
    You may book directly from our website (www.summithotels.in) or we also provide ‘Direct Pay’ link, where you just have to click and follow the link and make the payment using your Debit/Credit card.
    At what time is the check-in?
    The check-in time is 2pm.
    At what time is the check-out?
    The check-out time is 12 noon.
    Is parking available at the hotel?
    Yes, we have parking facility in all the hotels.
    What are the reception opening hours?
    The reception is open 24hours and we have executives to assist you both during day and night.
    Can I bring my pet?
    We do not allow pet in our hotel.
    Can I book two rooms of different categories?
    Yes, you can book two rooms of different categories.
    Is WiFi available in the hotel/in the rooms?
    In Summit Hotels and Resorts WiFi is available free of charge in the rooms and in public areas.
    Do you offer non-smoking rooms?
    Yes, we offer non-smoking rooms.
    Do you have wheel chair access in all the hotels?
    Yes, we have wheel chair access in all of our hotels.
    Do you have a tea/coffee maker in the room?
    Yes we have tea/coffee maker in all the rooms.
    Do you charge for a room heater?
    We offer complimentary room heaters during winter.
    Can I use the spa areas even if I am not staying in your hotel?
    Yes, spa area is open for external guests. If you wish to book then please contact 8388877888.
    Do you offer hotel shuttle?
    Yes, Summit Norling Resort and Spa Gangtok offers shuttle service at a very minimal cost.
    What do you provide in a honeymoon packages?
    Candle light dinner, floral bed decoration, wine, cake, bouquet, fruit basket.
    Do you have a swimming pool in any of your hotels?
    Yes, we have swimming pool in Summit Sobralia Resort and Spa, Namchi.
    Do you have elevator in your hotel?
    Yes, we have elevator in Summit Golden Crescent and Summit Sobralia Resorts and Spa.
    Do you have bath tubs?
    Yes, we have bath tubs in all higher category rooms.
    Do you have Jacuzzi in your hotels?
    We have Jacuzzi in suite rooms of Summit Sobralia Resort and Spa and in Presidential suite of Summit Golden Crescent Crescent.
    What facilities do you have for children?
    We have play area in Summit Norling Resort and Spa and a kid’s zone in Summit Sobralia Resort and Spa. Apart from these, we have indoor games in all the hotels.
    Which wine is served in the candle-light dinner?
    We serve Indian wine in candle-light dinner.
    What do you serve in morning breakfast?
    Juice, cereals, bread, cut fruits, north and south Indian dishes, Chinese.
    Do you offer child rates?
    Yes, Summit Hotels and Resorts offer family-friendly rates. Infant to 4 years is non-chargeable and above 4years the rates are CP 500/- and MAP 1000/-
    What are CP and MAP?
    CP and MAP are meal plans.
  • Continental Plan or CP is room rent+breakfast.
  • Modified American Plan of MAP is room rent+breakfast+dinner.
  • What are the laundry charges?
    The laundry charges are:
  • 3 pcs 500/-
  • 5 pcs 1000/-
  • What is the cost of buffet breakfast?
    Buffet breakfast would cost you 500/- per head.
    What is the cost of buffet dinner?
    Buffet dinner would cost you 800/- per head.
    What is the cost of extra bed does it depends on MAP, CP plan?
    Yes, the extra bed depends on the meal plan.
  • CP 1000/-
  • MAP 1500/-
  • What are your spa rates?
    Summit Hotels and Resorts offers a reasonable spa rates:
  • Full body 90mins 2800/- and 60mins 1800/-
  • Head Massage 800/-
  • Foot 30mins 800/-
  • Four hand massage 60 mins 3500/- (including taxes).
  • Can you prepare an itinerary at a low cost?
    Yes we can prepare an itinerary at a low cost.
    Do you offer corporate discount?
    Yes, we offer corporate discounts and for further details please get in touch with us at 8388877888.
    Do you have separate rates for groups?
    Yes, we have separate rates for groups and or B2B department will help with the rates.
    Do you have same rates all over your hotels in Gangtok / Darjeeling?
    The rate varies from property to property.
    What is a chalet room?
    Chalet means a wooden house with overhanging eaves. The chalet rooms are very spacious with a separate living area and a private balcony which offers spectacular outside view. The view can also be enjoyed from the bath tub.
    Will I get a mountain view from Summit Golden Crescent?
    Yes, you can enjoy a valley view from the rooms and a wide view from the rooftop.
    Do you have private balcony in Summit Norling Resort and Spa?
    Yes, we have private balcony in all the room categories of Summit Norling Resort and Spa.
    How many people can accommodate in an executive room?
    Three people with one extra bed can comfortably accommodate in an executive room.
    Do you serve alcohols in your restaurant?
    We serve alcoholic drinks only in Sikkim hotels.
    Is it possible to transfer my booking from Gangtok to Darjeeling as you are a chain of hotels?
    We can transfer the booking but with an annexation charge and upon room availability.
    What is the time I should spend in one destination?
    3 nights in Gangtok, 2 nights in Kalimpong, 2 nights in Darjeeling, 2 nights in Pelling and 2 nights in Namchi. The number of nights can be decreased or increased as per the travel plan.
    What is the temperature in Darjeeling/ Gangtok/ Pelling during winter and summer?
    Summer :
    • Gangtok 20-25 Degree Celsius
    • Darjeeling 20-22 Degree Celsius
    • Pelling 17-20 Degree Celsius
    Winter:
    • Gangtok 4-7 Degree Celsius
    • Darjeeling 2-11 Degree Celsius
    • Pelling 2-10 Degree Celsius
    What is the temperature in Darjeeling and Gangtok during March-April?
    • Darjeeling 10-15 Degree Celsius
    • Gangtok 12-18 Degree Celsius.
    Do I have to carry woollen clothes in the month of May-September?
    Light woollen clothes are preferred in the month May- September.
    Time distance covered from Kalimpong to Darjeeling and Darjeeling to Siliguri.
    The time covered to reach both the destination is just 3hours drive.
    How far is Norling hotel from the main market?
    Norling is 10mins drive from the main market.
    How far is Grace hotel from the main market?
    Grace is 10mins drive from the main market.
    How do I reach your hotel Namnang?
    Summit Namnang Courtyard and Spa is located in Namnang road just below Big Bazaar.
    How do I reach your Swiss hotel?
    Summit Swiss Heritage is located in Gandhi Road, below B.Ed college and near to the Circuit House.
    Distance of your hotel from MG Road.
    • Summit Golden Crescent to town is 5mins drive.
    • Summit Namnang Courtyard and Spa is walkable distance and 5mins drive.
    • Summit Ttakshang Residency is walkable distance and 5mins drive. Summit Norling Resort and Spa is 10 mins drive.
    Distance from Chowrasta to your hotels?
    Summit Yashshree Suites and Spa and Summit Swiss Heritage Hotel is walkable distance from the mall road and Summit Grace Hotel and Spa is 10mins drive.
    Out of three hotels in Darjeeling which hotel of yours is close to the Mall road?
    Summit Yashshree Suite and Spa is located very near to the mall road.
    Which place is nearer to Bagdogra, Gangtok, Darjeeling or Kalimpong?
    Darjeeling and Kalimpong covers the same time to reach Bagdogra but is is advisable to keep Darjeeling as the last destination.
    How far is Pelling from Siliguri?
    Pelling is 5 hours drive from Siliguri.
    Is it safe to travel towards Gangtok at night?
    Gangtok is a very safe destination and can be travelled anytime.
    Where can I get a copy of my invoice after departure?
    You can get a copy of the invoice in your booking confirmation mail and if you wish to have a hard copy then please contact hotel reception who’ll further assist you with a printed copy.
    What do I do, if I lost or forgot something in my room?
    If you lost or forgot your belongings in the room/hotel premises then our Guest Relations Department will be available at 8388877888 to help you out.
    Is there any special facilities provided to corporate guests in your hotel?
    We offer facilities like conference room, business centre, wakeup call, packed breakfast for the corporate guests.
    Do you have properties in Srinagar, Himachal?
    Yes. We have recently acquired two properties, Summit Chandertal Residency, Manali and Summit Renaissance Hotel, Srinagar.
    What kind of place is Lachung?
    Lachung (9000+ ft asl - 120 kms from Gangtok) is one of the remotest destinations in India and offers stunning Himalayan beauty. Lachung is preferred for a 1 or 2 night stay by travellers looking to experience beauty. Lachung offers snow peak views, cool weather even in peak summer. One can get snow in Lachung till March/April and in May one can see wild flowers / Rhododendrons.
    Do you have a hotel in Lachung?
    No, we do not have a hotel in Lachung.
    Where do you suggest me to go in Gangtok?
    Tsongmo lake, Baba Mandir, Nathula pass, Rumtek Gumpa, Enchey Monastry, Saramsa Garden, Hunuman Tok, Ganesh Tok, Jakri Falls, MG road.
    What is there to see in MG Road?
    MG Marg is good for shopping and wine.
    Will you arrange a pass for Nathula?
    We can help with the contact number of our transport coordinator who will arrange a pass as well as transportation for you.
    What is the cost of Joy Ride?
    The cost of joy ride is approximately starts from 620/- per head.
    Please help with the opening and closing time of rope way operators?
    Gangtok ropeway operates between 8am-4:30pm daily. Cost 60/- adult Child 30/-

    Darjeeling ropeway operates between 10am-4pm during off season and 10am-2pm during peak season. Adult 150/- and child 75/-

    Is toy train operative from NJP to Darjeeling?
    Toy train do not operate from NJP.
    How far is your hotel from airport?
    From airport it takes around 8 km (15 to 20 minutes) to reach our hotel.
    Do you provide transport from airport to your hotel?
    We don’t provide transport, however there is pre-paid taxi booth in the airport from where you can book the cab.
    How far is your hotel from Dal Lake?
    It takes nearly 10 to 12mins to reach Dal Lake from the hotel.
    How far is your hotel from Lal Chock?
    It takes 15mins drive to reach Lal Chock form our hotel.
    Do you have lift facilities in your hotel?
    Yes, we have lift in our hotel.
    Do you provide electric heater in the room?
    Yes, we do provide heaters in room.
    Do you provide electric blanket?
    Yes, we do provide electric blankets in room.
    Do you have Wi-Fi available?
    Yes, WiFi is available in rooms and public areas.
    Is parking available at the hotel?
    Yes, we have parking facility in our hotel.
    Can I bring my pet?
    Pets are not allowed.
    What should I do, if I lost or forgot something in my room?
    In case you lost or forgot your belongings in the hotel premises then please contact the reception. They will further assist you.
    Do I have to carry woollen clothes in the month of May-September?
    Yes, you need to carry light woollen cloths.
    When is a good time to visit Srinagar?
    April-July and October- December However you can travel in the rest of the month as well you’ll get better rates.
    Is one night stay enough in Gulmarg?
    It just takes one and half hour time to reach Gulmarg from Srinagar. It is just a day trip, you can spend whole day there and come back.
    Do you have to stay in Phelgham?
    It just takes two hour time to reach Phelgham from Srinagar. It is just a day trip, you can spend whole day there and come back.

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